User Terms and Conditions

This page sets out the rules that govern use of the RX online casino and sportsbook platform and describes the relationship between us and our users. It explains account responsibilities, eligibility, payment handling, promotions, dispute procedures and how we may update these terms. By using the site you accept these rules and any supplementary terms that apply to specific services.

Account responsibilities

Users are responsible for maintaining accurate account details and for any activity that occurs under their account. We require truthful personal information and may ask for identity or address verification before processing withdrawals or in line with our security checks. Account holders must keep login credentials private and notify support immediately if they suspect unauthorised access.

Eligibility requirements

Access to RX is limited to persons who meet the legal gambling age in their province or territory and who are located in a jurisdiction where use of offshore online gaming services is permitted. Only one account per person is allowed except where otherwise agreed in writing. We reserve the right to refuse registration or to close accounts that fail eligibility checks.

Acceptable platform use

Users must not attempt to bypass geographic restrictions using VPNs or similar tools, nor may they engage in fraud, collusion, bonus abuse or use automated systems to play. Abusive, harassing or illegal behaviour toward staff or other players is prohibited. We may suspend or close accounts and withhold funds where we reasonably suspect breach of these rules or of applicable law.

General bonus and promotion rules

Promotional offers are subject to specific terms which form part of these Conditions. Bonuses and free spins typically carry wagering requirements, game contribution rules and expiry dates. We may limit bonus availability by payment method and may set maximum bet limits while a bonus is active. Any attempt to manipulate promotions may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

All deposits and withdrawals are subject to verification checks and the payment terms shown in the cashier. We may require proof of identity, proof of payment method and proof of address before approving withdrawals. Processing times and settlement depend on the chosen payment provider and may be affected by compliance checks. We reserve the right to apply deposit and withdrawal limits, to split large payouts, and to charge or pass through fees where imposed by a payment processor.

Dispute resolution

If you have a complaint please contact our support team so we can resolve it quickly. We will investigate and respond using the contact details on your account. If an issue cannot be resolved informally we will provide information about any formal complaint or escalation options available. Users may pursue any remedies available under the law of their place of residence.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and may be notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not agree with any change you should stop using the service and close your account in accordance with our account closure procedures.