Data Privacy Policy

This Privacy Policy explains how RX collects, uses and protects the personal information you provide when you register, play or place bets with us. We take privacy seriously and describe below the types of information we collect, how we use it, who we may share it with, and the choices available to players in Canada about their personal data.

Types of data we collect

Personal data

When you create an account we collect personal information such as your full name, date of birth, email address, phone number and residential address. We also collect identity documents if required for verification (for example, government ID and proof of address).

Technical and device data

We collect technical data including IP address, device type, browser settings, operating system, and location data where permitted. This helps us deliver the site, improve performance and prevent fraud.

Transactional and activity data

We record deposits, withdrawals, bet history, game play, bonuses claimed, session timestamps and account activity. Transactional records include payment details necessary to process deposits and withdrawals, subject to secure handling and retention rules.

How we use your information

We use your data to: set up and manage your account; process payments; verify identity and prevent fraud; comply with legal and regulatory obligations; provide customer support; and improve site functionality. With your consent we may also send promotional communications. You can opt out of marketing at any time.

Data protection practices

We implement administrative, technical and physical safeguards to protect personal information. Data transmission is protected using industry-standard encryption protocols. Access to personal data is limited to authorized staff and service providers with a legitimate need to know. We maintain regular backups and monitor systems for security events.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics and performance. Some cookies are essential for account security, while others help us understand usage patterns and personalise content. You can manage cookie preferences through your browser settings or the cookie control available on our site.

Information sharing and third parties

We may share information with third-party service providers who perform functions on our behalf such as payment processors, game providers, analytics vendors and fraud prevention agencies. We may also disclose information to comply with legal obligations or in response to lawful requests. Where possible we limit shared data to what is necessary for the recipient to perform their service.

User rights and how to exercise them

Residents of Canada have rights to access, correct and request deletion of their personal information, and to withdraw consent for certain processing activities. To exercise these rights contact us at [email protected] or use the account settings where available. We will respond within a reasonable timeframe and may require identity verification before fulfilling requests.

Access, correction and deletion of data

You can view and update basic account information in your profile. For other requests such as data export or deletion, contact [email protected]. We will retain information as required for business and legal purposes and will explain any retention that prevents immediate deletion.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to you by email. Please check this page periodically for the latest version.