Responsible Gambling Policy

At RX we take responsible gambling seriously. We want play to stay safe and under your control, so we provide clear tools and support to help you manage your activity. If you ever feel gambling is causing stress or affecting other areas of life, reach out to our team and consider professional support in your area.

Player protection principles

We put player safety first by offering practical controls, clear account rules and access to help. We encourage informed decisions, honest account information and adherence to legal age limits in each province or territory. Our team may also step in if we identify patterns that suggest a player needs a break.

Activity-control tools

You can control your account through a range of self-management options available in your profile or by contacting support. Typical tools include deposit limits, loss limits, session time limits and temporary account breaks. If you need assistance setting any of these, contact our support team via live chat or email at [email protected].

Deposit limits

Set a daily, weekly or monthly deposit limit to keep spending predictable. Common choices include limits as low as CA$10 and up to CA$1,000 or more, depending on your preference. Limits take effect as soon as they are applied and can be reduced immediately. Increasing a limit may require a waiting period for your protection.

Loss limits

Loss limits help you cap net losses over a chosen period. You can set a cap for each day, week or month to avoid chasing losses. Once a loss limit is reached, play will be restricted for that period.

Time limits and account breaks

Use session timers or set an automatic logout to limit time spent playing. We also offer short account breaks - for example a 7-day cooling-off period - that you can activate yourself or request through support.

Self-exclusion

If you need a longer break, request self-exclusion for a defined period. Self-exclusion options typically start at 6 months and can be extended. During self-exclusion your account will be closed to play and promotional messages paused. To make a self-exclusion request contact our support team via live chat or email [email protected].

Signs of problematic behaviour

Watch for signs such as consistently increasing deposits, neglecting responsibilities, hiding activity, or chasing losses. If you or someone you know shows these signs, consider using limits, taking a break or seeking advice from a professional.

Tips for maintaining control

Set realistic spending and time limits, stick to a personal budget, avoid gambling when upset or under the influence, and use self-exclusion or cooling-off periods if needed. Share concerns with trusted friends or family and use the account tools we provide to keep play under control.

Professional help and support organisations

If you need extra help, contact your provincial or territorial problem gambling helpline or a national support service. Professional counselling, peer support and 24/7 help lines are available across Canada. For immediate assistance or to arrange account controls, reach out to our support team via live chat or by emailing [email protected].